Communication
Do you
find that communicating with people causes more problems than it solves? If so,
your relationship may be suffering from a lack of communication. Healthy
communication patterns include both specific skills and a connection with other
people. This includes staying positive, limiting anger and engaging in active
listening. An adequate communication style is important for the longevity and
quality of any relationship.
“The single biggest problem in communication is the illusion that it has
taken place.”
George Bernard Shaw
Broken Telephone
Broken telephone was a game that I remember from my childhood. Players can either stand in a line or form a
circle. The players must not be to close
so they can hear what the other person needs to whisper. The facilitator gives a phrase and it is
whispered to one person to the next till the last person. The last person would then repeat what he or
she thought was whispered. What the last
person says is never the same as the original phrase.
The main purpose of this game is for the amusement of the players. It is also fun for the players and helps a
group relax. The game has other benefits
and it shows how problems occur because we don’t listen properly. The game can help people develop their
listening skills, and it helps us understand the importance of active
listening. It also teaches us to
understand the impact of gossip and rumours. One should never
listen or spread gossip or rumours.
Communication is the biggest problems in any kind of relationship, well
lack of communication. Under-communication,
lack of communication, miscommunication, whatever you want to call it, is a
widespread and a detrimental problem.
Problems with communication
Almost
all conflicts involve communication problems, as both a cause and an effect.
Misunderstandings, resulting from poor communication, can easily cause a
conflict or make it worse. Further, once a conflict has started, communication
problems often develop because people in conflict do not communicate with each
other as frequently, as openly, and as accurately as they do when relationships
are not strained. Thus communication is central to most conflict situations.
Communication
involves at least two parties--the speaker and the listener. Sometimes there
are third parties: in-between people who carry messages, from one person to another.
Problems can develop at all three of these sources.
Speakers
often are not clear themselves about what they mean, which almost assures that
what they say will be unclear as well. Even when people know what they mean,
they often do not say it as clearly as they should. They may hide their true
feelings or ideas intentionally or unintentionally. Either way, people often
get confused about other people's messages.
This is
especially common when people from different cultures try to communicate. Even if
their languages are the same, culture acts like a lens through which we see and
interpret the world. If their cultures are different, it is easy for the same
statement to mean one thing to one person and something different to someone
else. Thus intercultural communication is especially prone to errors.
Listeners
also are sources of communication problems. People often fail to listen
carefully. They may assume they know what the other person is saying or will
say (because they have heard it before, or they assume that one person is
"just like" another person from the same group). Also, when people
are in conflict, they often concentrate more on what they are going to say in
response to their opponent's statement, rather than listening to their
opponents' words with full attention. The result, again, is misunderstandings,
and often unnecessary escalation of a conflict.
Third
parties can make communication better, or they can make it worse. Skilled third
parties can help speakers clarify what they are saying, and they can help
listeners hear what is really meant. They can act as go-betweens, carrying
messages between people who cannot or will not meet face-to-face.
Unskilled
third parties or third parties with a different agenda can make matters worse.
The media's goal, for example, is often not helping people understand each
other better, but rather, presenting the story to meet the media's own goals
which may be to inflame the readers' anger in order to sell more newspapers, or
to support the publisher's or government's own interests and views.
Different
types of communication problems
Misinterpretation of Communication
Even in ordinary circumstances,
people often say things that are not interpreted in the way the statement was
intended. When people are angry with each other, the likelihood of
misinterpreting communication is greatly increased--to the point where it is
almost inevitable.
Failure to Understand an Opponent's Perspective
People often view conflicts from
very different perspectives depending upon such things as cultural background,
economic position, and religious beliefs. In order for the parties to communicate
effectively, they need to understand (though not necessarily agree with) the
perspectives of other parties to a conflict.
Cultural Barriers to Effective Communication
Culture affects both the
substance and style of communication. Culture influences how people express
themselves, to whom they talk, and how. For example, while some people may feel
comfortable talking openly about their feelings with anyone, others will only
talk openly and honestly with very close friends, while others may not talk
that way at all. Such differences can cause people from different cultures to
misinterpret both what is said and what is left unsaid, leading to
misunderstandings.
Language Differences
When conflicts involve people who
speak different languages (or even different dialects), it is very easy for
misunderstandings to arise. Even when skilled translators are used, it is
difficult for translators to transmit complex feelings and emotions as clearly
as they are originally spoken.
Misinterpreted Motives
Motives can be misinterpreted as
easily as statements can be misunderstood. When parties are in conflict, there
is a tendency to assume the opponent's motives are malign, even when they are
not.
Inaccurate and Overly Hostile Stereotypes
Often, communication difficulties
arise because people think they know all they need to know about their
opponents and that further communication is unnecessary. Yet images of
opponents tend to be overly hostile and exaggerated. Opponents are seen to be
more extreme and outrageous than they really are.
Lack of Communication Channels/Avoided Communication
Often disputants do not have
reliable methods for communicating with opposing parties. This may be because
they do not want to communicate, or it may be because they are afraid to
contact their opponents or have no way to do so. Sometimes the parties
will break-off communication as a form of protest after a particularly
disagreeable incident. However, the lack of communication can significantly
increase the risk of future incidents.
Poor Listening Skills
Successful communication requires
that the parties listen actively and carefully--asking questions and confirming
interpretations to make sure they understand what the other person is meaning.
People seldom work this hard at listening, however. Often in conflict situations,
they hardly listen at all. Rather, while their opponent is talking, they
are busy planning their own response. This frequently leads to
misunderstandings.
Secrecy and Deception
Sometimes information which is
critical to the accurate understanding of a situation is not available to all
parties. This frequently occurs in business conflicts, when companies try to
keep details about products and processes secret. It also occurs in
international conflicts when governments keep secrets for "security"
reasons. This can happen in interpersonal conflicts as well when people simply
choose to keep particular facts to themselves.
Poor communication also can arise
when a party attempts to strengthen its position by deliberately providing
opponents and other parties with misleading or inaccurate information.
Inflammatory Statements
Sometimes communication can make
matters worse rather than better. When communication is threatening,
hostile, or inflammatory it can do more to escalate a conflict than it can to
defuse it?
Inflammatory Media
Negative and inflammatory
publicity is a problem in conflicts--before, during, and after negotiations.
Before negotiations, the media can intensify a controversy, making it harder to
get people to work together, or even talk. In the early stages of negotiation,
parties often advance tentative ideas which could easily backfire if
publicized. The resulting outcry and complaints could easily undermine an
otherwise promising negotiation effort. Even after negotiated solutions have
been developed, negative publicity can rekindle conflicts, making
implementation of agreements more difficult.
Inadequate Information Gathering/Time Constraints
Gathering the information needed
to sensibly deal with conflict situations is time-consuming and expensive. In
some cases, misunderstandings will arise because of the failure of the parties
to invest the time and resources required to obtain important information.
Sometimes adequate time is simply not available. When direct communication is
cut off, it is easy to rely on unreliable third party sources--rumour and media
stories especially. These are notoriously error-prone, and can lead to serious
misunderstandings.
Crisis Communication
In crisis situations, normal
communication channels are likely to be much less effective. They often operate
too slowly to keep up with the rapid pace of events, or they may have been cut
off entirely. They may also be unable to resist the increased hostility
and distrust which crises are likely to create.
New, Poorly Informed Participants
In protracted conflicts, the
people involved continually change. Often those playing leadership roles give
up their positions and other individuals take their place. These new leaders
frequently have a very limited understanding of the conflict's history and the
current situation. This lack of information can cause these people to take
actions which they would not have taken, had they been better informed.
Constituent Communication Problems
When dialogue or negotiation
occurs among a small group of people, they may develop communication skills and
a level of interpersonal understanding that is not shared by others outside the
immediate circle. If these small group processes are intended to have a wider
effect, it is necessary to transfer the learning that takes place in the small
group to the larger constituencies which the group represents. Often, however,
communication between the small group members and their constituents is not
adequate to expand the learning beyond the immediate circle of participants.
Bad Communication by SweetTea1000
Flaws: they fill up
our insides - they consume us all,
but we decide if they make us
or let us fall.
My past relationships, they
all seemed to have failed,
but I put the blame on me; Bad
communication... he bailed.
The difficulty level of
expressing my feelings - it's an all-time high,
I ruin things for myself and
when it ends, I wonder why I cry.
To properly communicate with
him, I think I need a bottle of luck,
maybe if I told him how I
really felt, he would have gave a fuck.
I understand now that bad
communication doesn't help me grow,
it makes simple things
complicated and conflicts with what I truly know.
What I know is that you meant
an extremely great deal to me,
I'm sorry I never let you
know, I'm sorry you're still everything I see.
If I could change one thing
about myself, I would be able to speak my mind,
I would have told you
everything I felt for you, even if they were out of line.
If I didn't have such bad
communication skills, maybe we would still be together,
I could still call you and
express myself - I guess it's truly now or
never.